Last night
was another insane shift at the desk. When Nate and I arrived at the lodge at
three, there were still almost 190 check-ins expected. Emily and Jen were the
supervisors for the shift. It was overall okay for a lot of it; busy, but we
weren’t having any problems. When we arrived there were six rooms left to sell,
and by the end of the night we were at full capacity again. It wasn’t until
about 10:30 at night that things got really crazy. It was about then that we
realized there were about three unoccupied rooms that were still in “dirty”
status in our computer system. Knowing that the people that had reserved those
rooms would inevitably be in soon, we called housekeeping, hoping it was just a
glitch in our system and the rooms were really clean. What sucked was just
before noticing this, Emily had left for the night leaving Jen in charge for
the remainder of the shift. It seems like whenever something goes wrong, Jen is
the supervisor for it.
Turns out it
wasn’t a glitch in our system, and the rooms really were dirty. By that time at
night there’s only one or two housekeepers still working, so Jen actually left
the desk to help clean the rooms as quickly as possible. Soon after she left,
one of the guests arrived, trying to check-in to one of the dirty rooms. It was
pretty ridiculous having to tell him that the room wasn’t ready, at eleven
o’clock at night, but that’s what Nate and I had to do. Not long after, while
he was still waiting in the lobby, the second group of guests arrived, wanting
the other room. Long story short, what with all the confusion and craziness
going on, Nate and I didn’t leave until almost midnight. I was pretty exhausted
by the end of it, and knowing I’d have to be back at work at seven this morning
didn’t help.
The highlight
of the night was coming home to see Cristina and Tanner hanging on her bed
watching The Lion King on her laptop. Tanner’s old roommate just moved out of
dorm two, so Tanner moved in with Jesse in the room next to ours. Tanner was
previously only three doors down from us, but having him in Jesse’s room now is
even better since he now also has access to the back door of the dorm room.
I woke up
this morning at about 5:45, definitely not feeling like I got enough sleep. Getting
up and ready for work was really tough. Cristina and I were working with Maggie
this morning, and Emily was back as the supervisor again. We were expecting
almost two hundred check-outs this morning. Check-outs are really easy to do,
but that’s still a lot. Emily had heard about the craziness that went down
after she left last night, and we talked about it a little bit at the beginning
of the shift. I was there for a few hours working, but Emily then said I could
leave early. She knew that I’d been there until almost midnight last night, and
I think she could tell that I was still really tired. I didn’t want to leave
them for the rest of the shift, but I knew that Cristina, Emily, and Maggie
could take care of it, so I came back home and took a nap.
I just got
back from meeting Nate and Jesse at the EDR for dinner. Nate’s working the
later shift today; he said so far it hasn’t been bad at the desk. Jesse was
about to get off work when we were eating, and I’m currently sitting out on the
back porch hanging with him. Today is the first day in a while that it hasn’t
rained, and it’s very beautiful out here. One of our neighborhood foxes just
ran by, and the sunlight through the branches of the pine trees, along with the
wildflowers growing all around us, makes this the perfect spot to relax. I
think later I’ll probably go to the Whistle Pig to hang out with Cristina and
Tanner. I go into work tomorrow at three; Cristina has the day off. I think I’ll
probably get up in time to meet Nate for breakfast tomorrow morning before he
goes in for the earlier shift.
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